ITIL is described as ____.
A) a set of best practices for IT service management
B) a discipline for managing IT services that focuses on the quality of those services
C) the technology used to become best-in-class in an industry peer group
D) the standard for software development used in the UK
Correct Answer:
Verified
Q32: Which is true of early technical support
Q33: Off-the-shelf products are _.
A)software products developed in-house
Q34: In the 1970s, as companies focused on
Q35: In the 1970s, vendors tried to encourage
Q36: The term "help desk" was coined by
Q38: When was the definition of technical support
Q39: Where was ITIL developed?
A)United States
B)Australia
C)Canada
D)United Kingdom
Q40: In the 1990s, what led to an
Q41: A(n) _ is based on the use
Q42: Which is the best example of a
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