Which is the best example of a service request?
A) A user wants information about a an upcoming release
B) A user can't log into his/her computer after returning from lunch
C) A user reports that the network is running slowly
D) A user wants to make major changes to an application
Correct Answer:
Verified
Q37: ITIL is described as _.
A)a set of
Q38: When was the definition of technical support
Q39: Where was ITIL developed?
A)United States
B)Australia
C)Canada
D)United Kingdom
Q40: In the 1990s, what led to an
Q41: A(n) _ is based on the use
Q43: When did customers increasingly begin to look
Q44: During the 2000s, _ was/were the most
Q45: A trend that is gaining wider acceptance
Q46: A user not calling the service desk
Q47: During the mid-1980s, help desks took on
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