A(n) ____ is based on the use of information technology and supports business processes of the IT service provider's customers.
A) technology service
B) service
C) IT service
D) business service
Correct Answer:
Verified
Q36: The term "help desk" was coined by
Q37: ITIL is described as _.
A)a set of
Q38: When was the definition of technical support
Q39: Where was ITIL developed?
A)United States
B)Australia
C)Canada
D)United Kingdom
Q40: In the 1990s, what led to an
Q42: Which is the best example of a
Q43: When did customers increasingly begin to look
Q44: During the 2000s, _ was/were the most
Q45: A trend that is gaining wider acceptance
Q46: A user not calling the service desk
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