What does level zero refer to?
A)The time an incident first occurs.
B)The service desk using remote control to resolve incidents.
C)The first point of contact for customers.
D)Customers solving incidents on their own.

Question

Quizplus · Accepted Answer

Level zero refers to self-help or self-service solutions where customers can resolve incidents on their own without direct interaction with service desk personnel.

What Does Level Zero Refer To