A(n) ____ call center takes orders, responds to billing inquiries, and provides customer support.
A) blended
B) multi-purpose
C) outbound
D) inbound
Correct Answer:
Verified
Q21: Having 3 geographically dispersed service desks, providing
Q22: One drawback to the service desk as
Q23: Profit center service desks are under increasing
Q24: The service desk model is requiring service
Q25: The service desk industry is growing and
Q27: A(n) _ call center primarily does telemarketing.
A)blended
B)multi-purpose
C)outbound
D)inbound
Q28: What is primary difference between a help
Q29: In a _ service desk model, service
Q30: What does level zero refer to?
A)The time
Q31: In a multi-level support model, external vendors
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