One drawback to the service desk as a profit center is that the staff must account for every activity they perform throughout the day.

Question

Quizplus · Accepted Answer

When a service desk operates as a profit center, it needs to justify its existence and profitability by meticulously tracking and accounting for all activities and time spent, to ensure they are aligned with generating revenue or providing billable services.

One Drawback to the Service Desk as a Profit Center