Having 3 geographically dispersed service desks, providing 24-hour coverage, with analysts only working during the usual business hours for their location is an example of the follow the sun service desk approach.

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This approach ensures that as one service desk's working day ends, another one in a different time zone begins, providing continuous support without requiring analysts to work outside their normal hours.

Having 3 Geographically Dispersed Service Desks, Providing 24-Hour Coverage, with Analysts