Typically, small companies have small service desks, while large companies have large service desks.
Correct Answer:
Verified
Q11: Since formal training for users and service
Q12: Instead of rejecting out-of-scope requests, underfunded IT
Q13: External service desks may perform pre- and
Q14: The services that an external service desk
Q15: External service desks typically face the same
Q17: Some smaller companies act as one-stop-shops, which
Q18: Medium service desks typically take on the
Q19: Large service desks typically operate as one
Q20: Some companies have multiple decentralized service desks
Q21: Having 3 geographically dispersed service desks, providing
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