Since formal training for users and service desk staff is a significant expense, it is wise to try to do as much training as you can in an informal manner.

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Formal training for users and service desk staff is crucial for ensuring that they have the necessary skills and knowledge to use and support IT systems effectively. While informal training can supplement formal training, relying solely on informal methods can lead to gaps in understanding, inconsistent practices, and decreased productivity. Formal training provides structured learning, consistency, and a solid foundation of knowledge that informal training alone cannot guarantee.

Since Formal Training for Users and Service Desk Staff Is