Taking ownership of an incident means tracking the incident to ensure that the customer is kept informed about the status of the incident, that the incident is resolved within the expected time frame, and that the customer is satisfied with the final resolution.

Question

Quizplus · Accepted Answer

Taking ownership of an incident involves responsibility for its entire lifecycle, including keeping the customer informed, ensuring timely resolution, and achieving customer satisfaction with the outcome.

Taking Ownership of an Incident Means Tracking the Incident to Ensure