The services that an external service desk provides are typically determined by a warranty or legally binding contract.
Correct Answer:
Verified
Q9: IT departments must now function as internal
Q10: Taking ownership of an incident means tracking
Q11: Since formal training for users and service
Q12: Instead of rejecting out-of-scope requests, underfunded IT
Q13: External service desks may perform pre- and
Q15: External service desks typically face the same
Q16: Typically, small companies have small service desks,
Q17: Some smaller companies act as one-stop-shops, which
Q18: Medium service desks typically take on the
Q19: Large service desks typically operate as one
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