Some companies have multiple decentralized service desks that support specific products or internal or external customer communities.
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Q15: External service desks typically face the same
Q16: Typically, small companies have small service desks,
Q17: Some smaller companies act as one-stop-shops, which
Q18: Medium service desks typically take on the
Q19: Large service desks typically operate as one
Q21: Having 3 geographically dispersed service desks, providing
Q22: One drawback to the service desk as
Q23: Profit center service desks are under increasing
Q24: The service desk model is requiring service
Q25: The service desk industry is growing and
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