The service desk model is requiring service desk analysts to have different skills in order to perform tasks such as system and network administration, remote diagnostics, network monitoring, and training.

Question

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The service desk model has evolved to require a broader range of skills from service desk analysts, including system and network administration, remote diagnostics, network monitoring, and training, to effectively address the diverse and complex issues that arise in modern IT environments.

The Service Desk Model Is Requiring Service Desk Analysts to Have