What is primary difference between a help desk and a service desk?
A)A help desk services only internal customers; a service desk services both internal and external customers.
B)Service desks typically have more staff than help desks, as they have numerous responsibilities.
C)Help desks typically have a narrower scope of responsibility than service desks and handle only incidents.
D)Help desks typically handle service requests and communications with customers, while service desks do not handle service requests.

Question

Quizplus · Accepted Answer

Help desks are often focused on providing immediate solutions to specific user problems, primarily dealing with incidents and troubleshooting. In contrast, service desks have a broader scope, including managing incidents and service requests, and often play a role in the overall IT service management strategy, aiming to provide a single point of contact between users and IT.

What Is Primary Difference Between a Help Desk and a Service