Which is true?
A)Service Level Agreements are only used with external service desks; internal service desks do not need them.
B)Service Level Agreements outline the services that the service desk will provide to the customers; Customer Agreements outline the customer's responsibilities.
C)Service Level Agreements spell out the services the service desk will provide to the customer, the customer's responsibilities, and how the service performance will be measured.
D)Customers write Service Level Agreements to ensure that they include all services they want supported and the corresponding time frames for that support.

Question

Quizplus · Accepted Answer

Service Level Agreements (SLAs) are comprehensive documents that detail the services provided by the service desk, the responsibilities of the customer, and the metrics by which service performance is measured. They are not solely written by customers or limited to external service desks, and they encompass more than just the services provided, contrary to the other options presented.

Which Is True