____ Is a Typical Activity Included in Service Management and Improvement

____ is a typical activity included in service management and improvement.

A) Monitoring the network for sign of degradation and communicating status to customers
B) Participating in the negotiation of SLAs and monitoring performance to ensure that the service desk is meeting its commitments
C) Ensuring that analysts can quickly and easily retrieve information from the knowledge management system
D) Evaluating and selecting new support technology to ensure it meets existing standards