____ is the best practice framework most commonly used to improve the quality of IT services. Its fundamental premise is that IT organizations must adopt a service-oriented approach to managing IT services.
A)ISO 9000
B)MOF
C)ITIL
D)ISO 20000

Question

Quizplus · Accepted Answer

ITIL (Information Technology Infrastructure Library) is the best practice framework most commonly used to improve the quality of IT services. It emphasizes a service-oriented approach to managing IT services, aligning IT resources with business needs.

____ Is the Best Practice Framework Most Commonly Used to Improve