Which is true?
A)Target resolution time is the time frame within which the support organization is expected to resolve the incident.
B)A critical system that is down would most likely have a priority of 4.
C)Major incidents typically refer to any incidents affecting systems or products used by a large number of customers.
D)Urgency defines the relative importance of an incident and determines the order in which incidents are handled.

Question

Quizplus · Accepted Answer

The Answer of Which is true?
A)Target resolution time is the time frame within which the support organization is expected to resolve the incident.
B)A critical system that is down would most likely have a priority of 4.
C)Major incidents typically refer to any incidents affecting systems or products used by a large number of customers.
D)Urgency defines the relative importance of an incident and determines the order in which incidents are handled.

Which Is True