Which is true?
A)Service desks typically focus equal attention on both incident and problem management, as both are critical to service restoration.
B)Since all incidents require root cause analysis, some service desks dedicate specific analysts to this task to ensure it is performed efficiently.
C)Root cause analysis typically happens during incident management if there is an outage affecting a large number of customers.
D)Root cause analysis may not be justified in situations where an easy to use and viable workaround exists.

Question

Quizplus · Accepted Answer

Root cause analysis is a part of problem management, aimed at identifying the underlying causes of incidents. It is not always necessary if a viable workaround exists that effectively addresses the issue without needing to understand or fix the underlying cause. This approach can save resources and time, especially in situations where the root cause investigation would be disproportionately complex or costly compared to the benefits of finding and resolving the root cause.

Which Is True