Which technique to diagnose problems reflects the principle that 20 percent of the defects or failures that occur cause 80 percent of the problems?
A) Cause and effect analysis
B) Pareto analysis
C) Brainstorming
D) Kepner-Tregoe problem analysis
Correct Answer:
Verified
Q38: Which is true about level one service
Q39: Which is true?
A)Incident owners ensure that incidents
Q40: The objective of _ is to minimize
Q41: Which is true?
A)Service desks typically focus equal
Q42: Which technique to diagnose problems involves producing
Q44: Which technique to diagnose problems involves defining
Q45: Resetting passwords, installing pre-approved software, and providing
Q46: Which is true with respect to request
Q47: A _ is a group of people
Q48: The process of enabling beneficial changes to
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