Most unhappy customers tell companies about their dissatisfaction either in a written or verbal manner.
Correct Answer:
Verified
Q14: Team performance metrics show not only that
Q15: Some companies measure the total cost of
Q16: Service desks that don't have formal SLAs
Q17: First contact resolution rate refers to the
Q18: Customer satisfaction is a common SLA metric.
Q20: When surveying customers about a particular incident,
Q21: Since benchmarking services are relatively cheap, it
Q22: Service Level Agreements are considered the most
Q23: It is important to measure individual service
Q24: If analysts do not log all incidents,
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