If analysts do not log all incidents, management will still be able to measure performance. They will just measure it without facts.
Correct Answer:
Verified
Q19: Most unhappy customers tell companies about their
Q20: When surveying customers about a particular incident,
Q21: Since benchmarking services are relatively cheap, it
Q22: Service Level Agreements are considered the most
Q23: It is important to measure individual service
Q25: Availability, time idle, and average call duration
Q26: One of the keys to a successful
Q27: Since management is familiar with the overall
Q28: The most important goal for an entire
Q29: Which is true?
A)In order to be successful,
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