The current trend is that outsourcing will not be an option to service desks in the future.
Correct Answer:
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Q9: Whether a company charges for support or
Q10: The trend is that all Web-based services
Q11: Companies providing global support must address the
Q12: Having one global support desk tends to
Q13: Most process-related initiatives are handled a projects
Q15: Because of the nature of the service
Q16: One method of reducing burnout and also
Q17: The benefits of certification include certificates never
Q18: Certifications related to ITIL and project management
Q19: Project management skills enable service desk analysts
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