Project management skills enable service desk analysts to participate in projects affecting the service desk and ensure the service desk's needs are being fully addressed.
Correct Answer:
Verified
Q14: The current trend is that outsourcing will
Q15: Because of the nature of the service
Q16: One method of reducing burnout and also
Q17: The benefits of certification include certificates never
Q18: Certifications related to ITIL and project management
Q20: Becoming certified typically guarantees an individual will
Q21: If a company pays for an analyst's
Q22: Since the trend is for people to
Q23: Successful managers are able to focus on
Q24: According to Frederick Herzberg, a behavioral scientist,
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents