The benefits of certification include certificates never losing value over time.
Correct Answer:
Verified
Q12: Having one global support desk tends to
Q13: Most process-related initiatives are handled a projects
Q14: The current trend is that outsourcing will
Q15: Because of the nature of the service
Q16: One method of reducing burnout and also
Q18: Certifications related to ITIL and project management
Q19: Project management skills enable service desk analysts
Q20: Becoming certified typically guarantees an individual will
Q21: If a company pays for an analyst's
Q22: Since the trend is for people to
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