Since the trend is for people to stick with one or two jobs throughout their career, it is best to gain skills specific to the company for whom you're working. That will give you the best chance for success.
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Q17: The benefits of certification include certificates never
Q18: Certifications related to ITIL and project management
Q19: Project management skills enable service desk analysts
Q20: Becoming certified typically guarantees an individual will
Q21: If a company pays for an analyst's
Q23: Successful managers are able to focus on
Q24: According to Frederick Herzberg, a behavioral scientist,
Q25: A good service desk manager understands that
Q26: _ contributes to a successful service desk
Q27: As members of the support industry, analysts
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