____ contributes to a successful service desk career.
A) Continuously leveraging your experiences
B) Concentrating on individual goals first and service desk goals second
C) Focusing on the present and not worrying about the future
D) Being conservative and changing only when necessary
Correct Answer:
Verified
Q21: If a company pays for an analyst's
Q22: Since the trend is for people to
Q23: Successful managers are able to focus on
Q24: According to Frederick Herzberg, a behavioral scientist,
Q25: A good service desk manager understands that
Q27: As members of the support industry, analysts
Q28: Which is true in today's workplace?
A)Tools are
Q29: Which is true about today's service desk
Q30: Which is a trend affecting how service
Q31: Older workers _.
A)typically are not comfortable using
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