Successful managers are able to focus on how their team or department fits into the company as a whole and how it contributes to the company's goals.
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Q18: Certifications related to ITIL and project management
Q19: Project management skills enable service desk analysts
Q20: Becoming certified typically guarantees an individual will
Q21: If a company pays for an analyst's
Q22: Since the trend is for people to
Q24: According to Frederick Herzberg, a behavioral scientist,
Q25: A good service desk manager understands that
Q26: _ contributes to a successful service desk
Q27: As members of the support industry, analysts
Q28: Which is true in today's workplace?
A)Tools are
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