As members of the support industry, analysts must ____.
A)be aware of service desk industry trends and objectively evaluate how the trends affect their skills
B)concentrate on getting as many technical certifications as they can so they can get promoted
C)always know which are the most high paying jobs, get certifications in those areas prior to applying for a job
D)not concentrate on service desk industry trends, as they will change soon anyway

Question

Quizplus · Accepted Answer

Analysts need to stay informed about industry trends to ensure their skills remain relevant and to adapt to changes effectively. This helps in providing better support and staying competitive in the field. Choices B, C, and D do not align with the proactive and adaptive approach required in the support industry.

As Members of the Support Industry, Analysts Must ____