Question 1

An example of ________ would be when a manager expects employees to perform badly, they probably will, and when the manager expects them to perform well, they probably will.

Accepted Answer

The self-fulfilling prophecy, also known as the Pygmalion effect, describes the phenomenon in which people's expectations of themselves or others leads them to behave in ways that make those expectations come true.

Question 2

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

Accepted Answer

Organizational dimensions include management status, union affiliation, work location, seniority, work content/field, division/department/group, and functional level/classification.

Question 3

________ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Accepted Answer

Stress is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Question 4

________ is at the center of the diversity wheel.

Accepted Answer

Personality is defined as the stable physical and mental characteristics responsible for a person's identity. It is at the center of the diversity wheel.

Question 5

Organizational dimensions, the outer layer of the diversity wheel, include all of the following EXCEPT

Accepted Answer

Organizational dimensions include management status, union affiliation, work location, seniority, work content/field, division/department/group, and functional level/classification.

Question 6

Which of the following diversity issues is true in the U.S. workforce?

Accepted Answer

People of color have hit the glass ceiling, with whites holding more of the managerial and professional jobs.

Question 7

Anastasia impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Anastasia is exhibiting

Accepted Answer

Organizational citizenship behaviors are those employee behaviors that are not directly part of employees' job descriptions, or that exceed their work-role requirements. Examples include suggestions for improvement, and attendance well beyond standard or enforceable levels.

Question 8

An employee's ________ behavior helps the employee exceed the work-role requirements for the job.

Accepted Answer

Organizational citizenship behaviors are those employee behaviors that are not directly part of employees' job descriptions, or that exceed their work-role requirements.

Question 9

Which of the following is NOT one of the four layers of the diversity wheel?

Accepted Answer

Management status is not included as one of the four layers of the diversity wheel, which are external dimensions, internal dimensions, organizational dimensions, and personality.

Question 10

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing

Accepted Answer

The recency effect is the tendency to remember recent information better than earlier information. This misperception often operates among investors (even professionals), who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return.

Question 11

Charles has important clients in town who want to have dinner, but his mother has a plumbing leak and has asked him to come over and shut off the water until she can get it fixed tomorrow. Charles is experiencing

Accepted Answer

Role conflict occurs when one feels torn by the different expectations of important people in one's life.

Question 12

The Americans with Disabilities Act requires employers to

Accepted Answer

Americans with Disabilities Act prohibits discrimination against persons with disabilities and requires organizations to reasonably accommodate an individual's disabilities.

Question 13

When others' expectations exceed one's ability, ________ occurs.

Accepted Answer

Role overload occurs when others' expectations exceed one's ability.

Question 14

________ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

Accepted Answer

Ethnocentrism is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

Question 15

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of

Accepted Answer

Counterproductive work behaviors are types of behavior that harm employees and the organization as a whole. Such behaviors may include absenteeism and tardiness, drug and alcohol abuse, and disciplinary problems.

Question 16

Kwan has a Master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing

Accepted Answer

Many people working have a college degree. But some are underemployed, working at jobs that require less education than they have, such as tending a bar or stocking shelves.

Question 17

Which of the following dimensions is NOT an example of an external or secondary dimension on the diversity wheel?

Accepted Answer

External dimensions of diversity include an element of choice; they consist of the personal characteristics that people acquire, discard, or modify throughout their lives: educational background, marital status, parental status, religion, income, geographic location, work experience, recreational habits, appearance, personal habits. They are referred to as the secondary dimensions of diversity because we have a greater ability to influence or control them than we do internal dimensions.

Question 18

________ represent(s) all the ways people are unlike and alike.

Accepted Answer

Diversity represents all the ways people are unlike and alike, such as the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.

Question 19

Which of the following is a common reason that some women face a glass ceiling?

Accepted Answer

The obstacles to women's progress are known as the glass ceiling, the metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs. Three factors holding women back are negative stereotypes, lack of mentors, and limited experience in line or general management.

Question 20

While a moderate amount of stress can have some health and behavioral benefits, excess stress can reveal itself in all of the following ways EXCEPT

Accepted Answer

While a moderate amount of stress can have some health and behavioral benefits, negative stress reveals itself in physiological, psychological, and behavioral signs. Serious physiological signs include heart attacks, psychological signs may appear as hostility, and behavioral signs would be sleeplessness and alcohol abuse.

Quiz 11: Managing Individual Differences and Behaviour: Supervising People As People