Question 1

Jessica has asked the users to generate a list of problems with the current system and to prioritize the problems in order of importance. Jessica then generated all the possible causes for the problems, starting with the most important. Jessica is identifying improvement opportunities through root cause analysis.

Accepted Answer

Jessica is using root cause analysis to identify improvement opportunities by first identifying the problems and prioritizing them, then determining the causes of those problems.

Question 2

JAD is the appropriate technique for gathering information about the As-Is and To-Be systems: it that identifies improvements, and has a high amount of user involvement.

Accepted Answer

JAD (Joint Application Development) is a collaborative approach that involves users, stakeholders, and analysts in a series of intensive workshops or sessions to identify business requirements and to develop solutions. The JAD technique is valuable for analyzing the As-Is (current) and To-Be (future) systems and identifying areas for improvement. It allows for a high degree of user involvement, which is critical for ensuring that the final product meets the needs of the business and its stakeholders.

Question 3

To better understand the As-Is system the project team members can perform document analysis on existing forms, reports, and business process models.

Accepted Answer

Document analysis is a valid method for understanding the current As-Is system by examining existing forms, reports, and business process models.

Question 4

The top-down approach is an appropriate strategy for most interviews because it enables the interviewee to become accustomed to the topic before he or she needs to provide specifics and it enables the interviewer to understand the issues before moving to the details.

Accepted Answer

The top-down approach allows the interviewee to get an overview of the topic and the interviewer to comprehend the general issues before delving into specifics, making it an effective interviewing strategy.

Question 5

Following an interview the analyst should always prepare an interview report that describes the information gathered from the interview.

Accepted Answer

It is important to document and summarize the information collected during an interview in an interview report for future reference and analysis.

Question 6

Questionnaires are often used when there is only a small number of people from which information and opinions are needed, because it is difficult to get a large number of participants to return questionnaires on a timely basis.

Accepted Answer

The answer of Questionnaires are often used when there is...

Question 7

Document analysis and observation are commonly used for understanding the As-Is system because they are useful for obtaining facts.

Accepted Answer

Document analysis and observation are tools used to gather data and information about the current system, which is essential for understanding the As-Is system. These methods help to obtain facts that are necessary for documenting the existing system, identifying problems, and finding opportunities for improvements.

Question 8

Because it is important not to disrupt the normal business function, joint application design (JAD) sessions should be held at a location easily accessible to the participants' office staffs, and attendees should be those most easily released from regular duties and least likely to be missed.

Accepted Answer

JAD sessions aim to involve key stakeholders, including those who may have critical insights or hold significant roles in the project, regardless of their availability or the ease of their release from regular duties. The focus is on gathering comprehensive and valuable input, not on convenience or minimal disruption.

Question 9

Questions on questionnaires should be open-ended to allow the respondent the freedom to express his / her opinion since the analyst will not be able to follow up with additional questions as could be done in a one-on-one interview.

Accepted Answer

The answer of Questions on questionnaires should be open-ended to...

Question 10

Observation is a powerful tool for gathering information about the As-Is system and may be necessary because managers often do not remember how they work and how they allocate their time.

Accepted Answer

Observation allows an analyst to directly observe and gather information about the As-Is system, which may be necessary because managers and workers may not remember or accurately report on their tasks and time allocation. Therefore, observation is a powerful tool for gathering information about the As-Is system.

Question 11

An analysis team consisting of users, managers, and analysts, are in the midst of a daylong meeting. They are working on systematically evaluating the consequences of removing every activity from the current business process. The team is performing activity-based costing.

Accepted Answer

The team is performing a process called "value stream mapping" or a similar process analysis technique, not activity-based costing. Activity-based costing is a method for determining the costs of products, services, or activities by assigning cost drivers to specific activities, not for evaluating the consequences of removing activities.

Question 12

An analyst for an insurance company determined that the overall time required to process a property damage insurance claim is 21 business days. When the analyst decomposes the process into steps and aggregates the total time requirements for all steps, she discovers a total time of 12 hours. The analyst is employing the activity-based costing analysis technique.

Accepted Answer

The analyst is not employing activity-based costing analysis technique, but rather process analysis or time and motion study. Activity-based costing involves identifying and assigning costs to each activity in a process to determine the true cost of a product or service.

Question 13

The standard approach to select who should complete a questionnaire during information gathering is to sample only those departments that do not have direct contact with the As-Is system.

Accepted Answer

This statement is false. The standard approach to select who should complete a questionnaire during information gathering is to sample individuals or departments that have direct contact with the As-Is system.

Question 14

Root cause analysis attempts to find solutions for the business problems.

Accepted Answer

The answer of Root cause analysis attempts to find solutions...

Question 15

Joint application design (JAD) sessions are specifically designed to improve integration of information, because all information is combined when it is collected, not afterward.

Accepted Answer

JAD sessions bring together various stakeholders to collect and integrate all relevant information in a collaborative and structured environment, which can help improve integration of information.

Question 16

When you begin an interview, the first goal is to establish control and let the interviewee know that you have a mastery of the subject.

Accepted Answer

The first goal of an interview is typically to establish rapport and make the interviewee feel comfortable, not to assert dominance. It is important to create a friendly, conversational tone before diving into more challenging questions.

Question 17

BPI typically has the greatest breadth of analysis, since it focuses on the entire business function and beyond.

Accepted Answer

The answer of BPI typically has the greatest breadth of...

Question 18

A systems analyst is participating in an exchange of services with another organization. First, the analyst visits the partner organization, studies and evaluates their systems, and recommends changes and improvements. Then, a team of analysts from the partner organization visits the analyst's organization and performs the same service. This process is an example of benchmarking.

Accepted Answer

The described process involves mutual exchange of services and evaluation of each other's systems, which is a key characteristic of benchmarking.

Question 19

Tracy has decided to ask the users and managers to identify problems with the current system and to recommend how to solve these problems in the future system. They have recommended small incremental changes. Tracy is identifying improvement opportunities through problem analysis.

Accepted Answer

Tracy is using problem analysis to identify improvement opportunities by asking for user and manager input on problems with the current system and recommendations for incremental changes to solve them in the future system.

Question 20

Amanda had the managers at her company develop a list of important and interesting technologies and how each technology could be applied to current business process. Amanda is identifying improvement opportunities through technology analysis.

Accepted Answer

Amanda is analyzing technologies and their potential application to current business processes in order to identify improvement opportunities, which is a form of technology analysis.

Quiz 3: Requirements Determination