Question 1

Technician A says that computer databases provide information on procedures, parts, and service problems. Technician B says usernames and passwords may be required to log into the computer and the service information program. Who is correct?

Accepted Answer

Technician A is correct because computer databases do provide information on procedures, parts, and service problems. Technician B is also correct because accessing these databases often requires usernames and passwords for security purposes.

Question 2

The final six numbers make up the sequential number of the vehicle as it comes off the assembly line.

Accepted Answer

The Vehicle Identification Number (VIN) typically includes a sequential production number, often the last six digits, indicating the vehicle's position in the production sequence.

Question 3

The VIN contains all of the following information, EXCEPT:

Accepted Answer

The Vehicle Identification Number (VIN) does not include information about tire size. It typically includes details like engine type, seat restraints, and assembly plant.

Question 4

The information found in shop manuals provides a systematic procedure and identifies ________, safety precautions, and specifications relevant to the task.

Accepted Answer

Shop manuals provide information on special tools needed for specific tasks, along with procedures, safety precautions, and specifications.

Question 5

Usually, all costs associated with the recall are paid for by the:

Accepted Answer

The manufacturer is typically responsible for covering all costs associated with a product recall, as they are accountable for ensuring the safety and compliance of their products.

Question 6

Technician A says that service information programs are extremely helpful, as the technician can use a laptop at the vehicle for quick access to repair procedures. Technician B says that a fault from the factory within the airbag system would likely trigger a recall. Who is correct?

Accepted Answer

Technician A is correct because service information programs provide quick access to repair procedures. Technician B is correct because a factory fault in the airbag system could lead to a recall for safety reasons.

Question 7

A critical change in the procedure that bleeds air from the cooling system is needed to resolve overheating concerns. Technician A states that in this situation, the manufacturer would issue a service bulletin explaining the problem. Technician B states that this can be done by the shop itself. Who is correct?

Accepted Answer

Manufacturers typically issue service bulletins to address known issues and provide guidance on resolving them, including procedural changes.

Question 8

A technical service bulletin may provide information on all of the following except:

Accepted Answer

Technical service bulletins typically address unexpected problems, updated parts, and changes to repair procedures, but they do not include scheduled maintenance charts, which are found in the vehicle's maintenance schedule.

Question 9

Which of the following is an example of a mandatory recall?

Accepted Answer

A mandatory recall typically involves safety issues. A vehicle's airbag not deploying is a significant safety concern, making it an example of a mandatory recall.

Question 10

There is a fault within the airbag system of a vehicle that results in the airbag not deploying or deploying when it should not. In this case, the manufacturer would need to do all of the following EXCEPT:

Accepted Answer

The manufacturer should focus on identifying the problem, its cause, and the affected vehicles to ensure safety, rather than prioritizing cost calculations and recall decisions.

Question 11

To identify the correct part, the technician will need to know _______.

Accepted Answer

The technician needs comprehensive information including the location, system, and vehicle identification to accurately identify the correct part.

Question 12

Technician A says that aftermarket transmission manuals can save a technician valuable time when servicing a transmission. Technician B says that it is recommended a technician start a binder for each transmission model to collect valuable service information, service bulletins, and articles. Who is correct?

Accepted Answer

Both technicians are correct. Aftermarket manuals can provide useful information and save time, while creating a binder for each transmission model helps organize and retain valuable service information.

Question 13

Which of the following are available to supplement the manufacturer's service information to repair automatic transmission repairs?

Accepted Answer

All of the listed resources can supplement the manufacturer's service information for automatic transmission repairs.

Question 14

Which of the following publish manuals on the repair of automatic transmissions?

Accepted Answer

Both ATRA (Automatic Transmission Rebuilders Association) and ATSG (Automatic Transmission Service Group) publish manuals on the repair of automatic transmissions.

Question 15

Manuals from the Automatic Transmission Service Group are written for a specific transmission.

Accepted Answer

Manuals from the Automatic Transmission Service Group are typically detailed and focused on specific transmission models to provide accurate repair and service information.

Question 16

Technician A says that ATSG manuals cover the operation, diagnosis, and repair of a specific transmission. Technician B says that these manuals also include a "known problem" section with procedures to correct those problems. Who is correct?

Accepted Answer

ATSG manuals are comprehensive resources that cover the operation, diagnosis, and repair of specific transmissions, and they also include sections on known problems with procedures to correct them.

Question 17

An ATSG manual is available in print or download.

Accepted Answer

ATSG (Automatic Transmission Service Group) manuals are typically available in both print and digital formats for ease of access and use by technicians and enthusiasts.

Question 18

ATGS manuals can help a technician identify all of the thrust bearings and valve springs by providing scaled down images.

Accepted Answer

ATGS manuals provide scaled-down images of thrust bearings and valve springs, allowing technicians to identify them easily.

Question 19

An online database such as ATRA can include which of the following information?

Accepted Answer

ATRA (Automatic Transmission Rebuilders Association) databases typically include a comprehensive range of information such as known problems and repairs, service bulletins, and transmission tips and tricks.

Question 20

Which of the following is needed to look up the correct repair parts for a vehicle?

Accepted Answer

All of the choices listed are needed to accurately look up the correct repair parts for a vehicle, as they provide comprehensive information about the vehicle's specifications and configuration.

Quiz 2: Safety