The two key components of loyalty are customer retention and share of customer usage.
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Verified
Q6: The lower levels of the Customer Loyalty
Q7: In many customer-company interactions, loyalty and satisfaction
Q8: Satisfaction is an antecedent of loyalty.
Q9: In an era of Omni channel marketing,
Q10: The linkage between satisfaction and loyalty has
Q12: A major advantage of loyal customers in
Q13: Loyalty has a positive effect on profitability
Q14: In health care more than any other
Q15: A key variable in the value equation
Q16: In the value equation, process quality in
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