Loyalty has a positive effect on profitability and decreases costs.
Correct Answer:
Verified
Q8: Satisfaction is an antecedent of loyalty.
Q9: In an era of Omni channel marketing,
Q10: The linkage between satisfaction and loyalty has
Q11: The two key components of loyalty are
Q12: A major advantage of loyal customers in
Q14: In health care more than any other
Q15: A key variable in the value equation
Q16: In the value equation, process quality in
Q17: Empathy is a component of service acquisition
Q18: When conducting a gap analysis, the "walks
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