The trend toward flatter organizational structures (delayering) has occurred because this action:
A)tends to reduce overhead costs.
B)puts decision makers closer to front-line staff and information about customer needs.
C)narrows the span of control for supervisors.
D)does all of these things.
E)reduces overhead costs and puts decision makers closer to front-line staff and information about customer needs.

Question

Quizplus · Accepted Answer

Flatter organizational structures, or delayering, reduce overhead costs by eliminating layers of management, which in turn reduces the salary expenses associated with those positions. Additionally, by removing these layers, decision-makers are closer to front-line staff, which improves communication and responsiveness to customer needs. This approach does not narrow the span of control for supervisors; in fact, it often broadens it by reducing the number of management levels.

The Trend Toward Flatter Organizational Structures (Delayering) Has Occurred Because