The end-result system was proposed by:
A) Florence Nightingale and it tracked the number of patient deaths.
B) Joseph Juran and it focused on quality improvement as a process.
C) Ernest Codman and it linked hospital treatment to patient outcomes.
D) Avedis Donabedian and it focused on total quality management (TQM) .
Correct Answer:
Verified
Q1: Which person kept detailed records of deaths
Q3: Which phrase is not one of W.
Q4: Which statement best describes W. Edwards Deming's
Q5: W. Edwards Deming believed that quality initiatives
Q6: Joseph Juran's trilogy consists of:
A) quality control,
Q7: Which step falls under Joseph Juran's concept
Q8: One of the strengths in Philip Crosby's
Q9: According to Crosby, a company that wanted
Q10: A hospital has:
A) internal customers.
B) external customers.
C)
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