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Patient Family Advisors (PFAs) Are Specially Trained Former Patients And/or

Question 15

Multiple Choice

Patient Family Advisors (PFAs) are specially trained former patients and/or family members who can partner with hospital leadership and counsel hospital leaders on subjects such as equipment, supplies, electronic health records, signage, policies and educational materials to name few. There are core competencies for PFAs, including:


A) Establishing Partnerships, Constructive Collaboration, and Solution-Focused
B) Open Dialogue, Critical Feedback, and Sharing Stories
C) Representative Voice and Teachable Spirit
D) A & C

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