Call centres that initiate calls to prospects and customers are called

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Outbound telemarketing refers to call centres that initiate calls to prospects and customers, aiming to sell products or services, upsell or cross-sell, conduct surveys, or generate leads. A telesales team, on the other hand, is a specific type of outbound telemarketing team whose main focus is on selling products or services directly to customers over the phone. Teleprospecting refers to telemarketing representatives who make calls to qualify leads or gather information about a prospect's buying habits. Inbound telemarketing aims to receive calls from customers who want to inquire, place orders or seek support. Telecoverage focuses on outbound calls to existing customers to renew contracts, follow up after a sale, and ensure customer satisfaction.

Call Centres That Initiate Calls to Prospects and Customers Are