Suppose a salesperson is interested in learning how to listen not only to what the buyer is saying, but how the buyer is saying it. The salesperson should probably work on his/her what?
A) Questioning skills
B) Active listening skills
C) Serious listening skills
D) Nonverbal language interpretation skills (NLIS)
E) Nonverbal communication skills

Question

Quizplus · Accepted Answer

Active listening skills involve paying attention to both verbal and nonverbal cues, understanding the message, and responding appropriately, which helps in understanding not just what is being said but how it is being said.

Suppose a Salesperson Is Interested in Learning How to Listen