On Her First Day on the Job, Sharon Treats a Patient

On her first day on the job, Sharon treats a patient who is highly anxious and worried. What advice from your book should Sharon keep in mind?

A) It usually helps to point out to an emotional person that things could be worse.
B) If a patient is emotional, you should tell the person things will be okay, even if you are not sure what may happen.
C) Sharon should find a more experienced person to take over the case.
D) People usually appreciate it when others acknowledge their emotions and are willing to listen.