"This argument just reminds me how passionate you are. I really admire that about you," says Jocelyn. Which effective conflict management skill is Jocelyn exhibiting?
A) presuming goodwill and expressing goodwill
B) lightening up and reframing
C) listening
D) practicing cultural sensitivity

Question

Quizplus · Accepted Answer

Jocelyn is demonstrating the skill of presuming goodwill and expressing goodwill by acknowledging and admiring the passion in the other person, which helps to maintain a positive tone during the conflict.

"This Argument Just Reminds Me How Passionate You Are