While Pauline was yelling, Nabil simply continued knitting, paying no attention to her. On which effective conflict management skill does Nabil particularly need to improve?
A) presuming goodwill and expressing goodwill
B) lightening up and reframing
C) listening
D) practicing cultural sensitivity

Question

Quizplus · Accepted Answer

Nabil needs to improve on listening, as his action of ignoring Pauline while she was yelling indicates a lack of active engagement or acknowledgment of her concerns, which is a key component of effective conflict management.

While Pauline Was Yelling, Nabil Simply Continued Knitting, Paying No