Question 1

Recount a story from your life when sloppy recall affected your relationship with someone.

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Question 2

"Murray didn't call or even text me on my birthday. He doesn't care about me at all!" says Alexandra. Examine how Alexandra is using facts and inferences to affect her rating of Murray's behavior.

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Question 3

Employers place a high premium on their employees' listening abilities. Explain why listening is an important workplace skill.

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Question 4

"I've always thought I should be a lawyer because I love to catch people in lies. Conversation is almost a battle for me," says Darla. Identify Darla's poor listening habit and explain why it might make her a good lawyer.

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Question 5

Today is the final day of class, which means that everyone has to give their presentations. Nichole goes first and is pleasantly surprised by the intelligent questions her classmates ask. Sani starts his presentation with only 10 minutes left in class and notices that no one asks any questions afterwards. Explain Nichole and Sani's experiences in terms of changing listening styles over the course of the class period.

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Question 6

It is said that women tend to engage in rapport talk while men engage in report talk. Explain the differences between these two methods of engaging in communication.

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Question 7

"I feel very uncomfortable when you get dinner with your ex. I worry that it means you are still interested in her," says Frances. Identify and explain the skill that Frances is using to improve her listening and responding.

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Question 8

Research suggests that people have individual differences in working memory capacity. Explain how greater working memory capacity might help someone overcome message overload.

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Question 9

Taya finds it helpful to remember the four "Rs" of listening by thinking about how she uses them on a daily basis in her communications class. Explain how the four "Rs" play into Taya's classwork.

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Question 10

Your text suggests that listening is an essential skill in the office and in the medical profession. Provide another example of an occupation in which listening is important, and explain why.

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Question 11

You are organizing a visit by an alumnus to speak to your Middle East Studies club. Normally your club meets at lunch in the cafeteria, but you are wondering if that is the best place to meet alumnus. Using your knowledge of potential barriers to listening, describe the ideal setting for this small group discussion.

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Question 12

While learning about noise, Sherilyn thinks to herself that psychological noise may partially explain political partisanship. Analyze Sherilyn's assessment.

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Question 13

Krish is studying abroad in China, which he is using as an opportunity to improve his Mandarin. To his surprise, he can barely understand his Chinese classmates when they are walking down the street in Beijing. "This is way harder than listening to the conversation tapes from class!" Krish thinks. Explain Krish's listening difficulty in terms of barriers to listening.

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Question 14

Compare and contrast selective listening, defensive listening, and ambushing.

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Question 15

Think of the four listening styles represented in the mnemonic P-A-C-T. Choose which one you most identify with and illustrate how you have exemplified it in your life.

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Question 16

One dimension in which listening can vary culturally is whether a culture is individualistic or collectivistic. Identify some listening styles and poor listening behaviors you might expect to see in each kind of culture.

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Question 17

Evaluating your current listening skills is an essential first step to becoming a better listener. Based on what you have learned about listening, identify an area of weakness in your own listening habits and describe the steps you could take to improve.

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Quiz 6: Listening and Responding Effectively