The net promoter score (NPS) was a metric developed to measure how likely it is that a customer would recommend a firm to a friend or a colleague.

Name: The net promoter score (NPS) was a metric developed to measure how likely it is that a customer would recommend a firm to a friend or a colleague.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The Net Promoter Score (NPS) is indeed a metric developed to measure customer loyalty by asking how likely it is that a customer would recommend a company, product, or service to a friend or colleague.

The Net Promoter Score (NPS) Was a Metric Developed to Measure