_______________ properties relate to those service characteristics that customers find difficult to evaluate even after purchase and consumption.

Question

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Credence properties relate to characteristics of a service that customers find difficult to evaluate even after they have purchased and consumed the service. This is because the quality or efficacy of these services is not easily observable or assessable, even post-consumption, often requiring a level of expertise or knowledge beyond that of the average consumer.

_______________ Properties Relate to Those Service Characteristics That Customers Find