Listening to the customer is more than just hearing. It means considering what the feedback means for the organization and ___________.
A) How to spin it
B) For customers
C) What it means for competitors
D) What can be done about it

Question

Quizplus · Accepted Answer

Listening to the customer involves understanding their feedback and taking actionable steps to address it, which is reflected in option D.

Listening to the Customer Is More Than Just Hearing