Jassim, a PR manager for a chain of shoe stores, aims to make sure he uses a _______________ when communicating with social media followers and people who leave customer service reviews. He found that by communicating with a sense of humor, admitting mistakes, and even providing links to competitors, he can make communication enjoyable and maintain good relationships with his online publics.
A) Conversational voice
B) Commitment voice
C) Colloquial voice
D) Chatty voice

Question

Quizplus · Accepted Answer

A conversational voice is most effective for engaging with social media followers and customers in a way that is personable and relatable, which aligns with Jassim's approach of using humor, admitting mistakes, and being helpful.

Jassim, a PR Manager for a Chain of Shoe Stores