What are the five factors of the SERVQUAL model of service quality?
A) Dependability, Guarantee, Materials, Empathy, Receptivity
B) Reliability, Reassurance, Tangibles, Sympathy, Accessible
C) Reliability, Assurance, Tangibles, Empathy, Responsiveness
D) Consistency, Promise, Materials, Compassion, Reactivity
E) None of the above
Correct Answer:
Verified
Q1: How can service quality be defined?
A) Conformance
Q3: Which of the following is an example
Q4: Which of the following is an example
Q5: All of the following are examples of
Q6: What do core service factors in a
Q7: What are the four standards of quality,
Q8: Quality as value refers to which of
Q9: This is when the product meets quality
Q10: The work of Parasuraman and colleagues identified
Q11: The definition of consumer services implies that:
A)
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