The work of Parasuraman and colleagues identified how many gaps in service delivery?
A) Two
B) Three
C) Four
D) Five
E) Six
Correct Answer:
Verified
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Q7: What are the four standards of quality,
Q8: Quality as value refers to which of
Q9: This is when the product meets quality
Q11: The definition of consumer services implies that:
A)
Q12: In the SERVQUAL model, which factor indicates
Q13: Which of the following is NOT a
Q14: In the perspective of quality as conformance
Q15: A product has value for a client
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