A product has value for a client only if it satisfies his or her needs.
Correct Answer:
Verified
Q10: The work of Parasuraman and colleagues identified
Q11: The definition of consumer services implies that:
A)
Q12: In the SERVQUAL model, which factor indicates
Q13: Which of the following is NOT a
Q14: In the perspective of quality as conformance
Q16: Customer expectations are not a valid basis
Q17: Facilities, the surrounding scenery, the quality of
Q18: Game promotion is considered a core service
Q19: As a service is simultaneously produced and
Q20: Sport managers should focus on the dimensions
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